Refund policy

Refund & Exchange Policy

Last updated · February 6 2026

1 · Who & When We Accept Returns

Returns / exchanges must be requested within 7 days of purchase or delivery and include the original receipt plus intact packaging / labels.

Promo Purchases

  • Refunds require all promo items on the same receipt to be returned unopened.
  • Defective items are handled separately and may be exchanged individually (with the receipt + intact packaging).

2 · Eligible Reasons We Accept

  • Health Canada recall — any SKU / LOT on an official notice
  • Defective products
    • Moldy or insect-infested cannabis (majority contents intact)
    • Container empty / NO cannabis residue (reported within 1 hour)
    • Cartridge / disposable no-draw, short, or leak (≥ 75 % fill, confirmed on store battery)
  • Wrong item shipped / sold by us — unopened always returnable; opened if our error
  • Transit damage

3 · Not Eligible We Can’t Accept

  • Opened cannabis that is not defective
  • Clearance items, gift cards, hazardous / flammable goods
  • Customer-selected wrong product (opened)
  • Standard & express delivery fees (service already completed)
  • Partial refunds on promo purchases (unless all promo items on the same receipt are returned unopened)

4 · How to Return — In-Store Purchases

  1. Bring the item, receipt, and packaging to any Smokey’s location.
  2. Our budtender inspects against the criteria above.
  3. Approved refunds go back to the original payment method. Banks can take up to 10 business days to post the credit.

5 · How to Return — Delivery Orders

Step 1 — Initiate a Return on the Website

Initiate your return from your order page (the link in your order confirmation email / order status page). Submit the item(s) and reason to start the return.

Step 2 — Email Approval (required)

Email high@getsmokeys.com within 48 hours. Include your order #, a description of the issue, and clear photos (if applicable). We reply within one business day.

Step 3 — Choose Your Solution

  • Free in-store exchange — bring the approved item to any store.
  • Driver-pickup exchange (next delivery)
    • We add the replacement item to your next order.
    • Our driver collects the faulty item and hands you the replacement.
    • No standard delivery return fee.
  • Driver-pickup refund
    • Pay the standard return fee $4.99 for pickup.
    • We refund the product value after inspection.

Original standard and express delivery fees are non-refundable.

Need help?

Email high@getsmokeys.com — we’re here to make things right.