Refund policy
Refundย &ย Exchangeย Policy
Last updatedย ยท Julyย 9ย 2025
1ย ยทย Whoย &ย When We Accept Returns
Returns / exchanges must be requested withinย 14ย days of purchase or delivery and include the original receipt plus intact packaging / labels.
2ย ยทย Eligible Reasons Weย Accept
- Healthย Canada recall โ any SKU / LOT on an official notice
-
Defective products
- Moldy or insect-infested cannabis (majority contents intact)
- Container empty / NO cannabis residue (reported within 1 hour)
- Cartridge / disposable no-draw, short, or leak (โฅ 75 % fill, confirmed on store battery)
- Wrong item shipped / sold by us โ unopened always returnable; opened if our error
- Transit damage
3ย ยทย Not Eligible Weย Canโtย Accept
- Opened cannabis that is not defective
- Clearance items, gift cards, hazardous / flammable goods
- Customer-selected wrong product (opened)
- Standard & express delivery fees (service already completed)
4ย ยทย How to Return โ In-Store Purchases
- Bring the item, receipt, and packaging to any Smokeyโs location.
- Our budtender inspects against the criteria above.
- Approved refunds go back to the original payment method. Banks can take up to 10 business days to post the credit.
5ย ยทย How to Return โ Delivery Orders
Stepย 1 โ Email Approval (required)
ย
Email high@getsmokeys.com within 48 hours. Include your order #, a description of the issue, and clear photos (if applicable). We reply within one business day.
ย
Stepย 2 โ Choose Your Solution
- Free in-store exchange โ bring the approved item to any store.
-
Driver-pickup exchange (next delivery)
- Add the replacement item to your next order.
- Our driver collects the faulty item and hands you the replacement.
- No standard delivery return fee.
-
Driver-pickup refund
- Pay the standard return feeย $4.99 for pickup.
- We refund the product value after inspection.
Original standard and express delivery fees are non-refundable.
Need help?
Email high@getsmokeys.com โ weโre here to make things right.