Refund policy

Refundย &ย Exchangeย Policy

Last updatedย ยท Julyย 9ย 2025

1ย ยทย Whoย &ย When We Accept Returns

Returns / exchanges must be requested withinย 14ย days of purchase or delivery and include the original receipt plus intact packaging / labels.

2ย ยทย Eligible Reasons Weย Accept

  • Healthย Canada recall โ€” any SKU / LOT on an official notice
  • Defective products
    • Moldy or insect-infested cannabis (majority contents intact)
    • Container empty / NO cannabis residue (reported within 1 hour)
    • Cartridge / disposable no-draw, short, or leak (โ‰ฅ 75 % fill, confirmed on store battery)
  • Wrong item shipped / sold by us โ€” unopened always returnable; opened if our error
  • Transit damage

3ย ยทย Not Eligible Weย Canโ€™tย Accept

  • Opened cannabis that is not defective
  • Clearance items, gift cards, hazardous / flammable goods
  • Customer-selected wrong product (opened)
  • Standard & express delivery fees (service already completed)

4ย ยทย How to Return โ€” In-Store Purchases

  1. Bring the item, receipt, and packaging to any Smokeyโ€™s location.
  2. Our budtender inspects against the criteria above.
  3. Approved refunds go back to the original payment method. Banks can take up to 10 business days to post the credit.

5ย ยทย How to Return โ€” Delivery Orders

Stepย 1 โ€” Email Approval (required)

ย 

Email high@getsmokeys.com within 48 hours. Include your order #, a description of the issue, and clear photos (if applicable). We reply within one business day.

ย 

Stepย 2 โ€” Choose Your Solution

  • Free in-store exchange โ€” bring the approved item to any store.
  • Driver-pickup exchange (next delivery)
    • Add the replacement item to your next order.
    • Our driver collects the faulty item and hands you the replacement.
    • No standard delivery return fee.
  • Driver-pickup refund
    • Pay the standard return feeย $4.99 for pickup.
    • We refund the product value after inspection.

Original standard and express delivery fees are non-refundable.

Need help?

Email high@getsmokeys.com โ€” weโ€™re here to make things right.